GLOBLY TERMS & CONDITIONS

1. ACCEPTANCE OF TERMS

Welcome to Globly, a digital marketplace platform connecting pilgrims with verified travel agents specializing in Islamic religious tourism, including Umrah and Hajj packages.

By accessing, browsing, registering on, or using our platform (website at www.globly.com and mobile application), you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions (“Terms”). These Terms constitute a binding legal agreement between you (“User,” “you,” or “your”) and Globly (“we,” “us,” or “our”).

If you do not agree to these Terms, you must immediately discontinue use of our platform.

Your continued use of Globly after any modifications to these Terms constitutes your acceptance of such changes.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Age Requirements

  • Users must be at least 18 years of age to create an account and use our services
  • Users under 18 years cannot independently register or make bookings on our platform

2.2 Guardian Responsibilities for Minor Travelers

Bookings involving minor travelers (under 18 years) are permitted only when:

  • The primary account holder is a legal guardian or parent of the minor(s)
  • The guardian provides explicit consent for the minor’s travel
  • All communication, documentation, and legal responsibilities remain with the adult account holder
  • Minor travelers are accompanied by adult travelers throughout the journey

2.3 Account Registration Requirements

By creating an account, you represent and warrant that:

  • All information provided is accurate, current, and complete
  • You will maintain and update your information to keep it accurate
  • You are legally capable of entering into binding contracts
  • Your use of the platform complies with all applicable laws and regulations

3. USER RESPONSIBILITIES AND CONDUCT

3.1 General Obligations

All users must:

  • Provide truthful, accurate, and complete information during registration and booking processes
  • Use the platform in accordance with its intended purpose and these Terms
  • Respect the religious and cultural significance of Islamic pilgrimage services
  • Maintain confidentiality of account credentials and login information
  • Notify us immediately of any unauthorized account access or security breaches
  • Comply with all applicable local, national, and international laws

3.2 Prohibited Activities

Users are strictly prohibited from:

  • Creating false or misleading accounts or profiles
  • Engaging in fraudulent, deceptive, or unlawful activities
  • Harassing, threatening, or discriminating against other users or agents
  • Attempting to circumvent our payment systems or security measures
  • Posting or sharing inappropriate, offensive, or culturally insensitive content
  • Using automated systems (bots, scrapers) to access our platform without permission
  • Interfering with or disrupting the platform’s functionality or security

3.3 Religious and Cultural Sensitivity

Given the sacred nature of Islamic pilgrimage, users must:

  • Demonstrate respect for religious customs, traditions, and practices
  • Use appropriate language and conduct when communicating through our platform
  • Understand that violations of religious or cultural sensitivity may result in account termination

4. TRAVEL AGENT VERIFICATION, CONDUCT, AND OBLIGATIONS

4.1 Agent Registration and Verification

Travel agents seeking to list services on Globly must:

  • Submit comprehensive verification documentation, including:
  • Valid Ministry of Tourism certificates and licenses
  • Business registration certificates
  • Tax identification documents
  • Professional insurance coverage proof
  • Bank account verification
  • Pass our quality assessment and background verification process
  • Agree to ongoing compliance monitoring and periodic re-verification

4.2 Agent Service Standards

Verified agents must:

  • Maintain all required licenses and certifications throughout their partnership with Globly
  • Provide accurate, complete, and up-to-date package information
  • Clearly display package inclusions, exclusions, terms, and conditions
  • Honor all advertised prices and package details
  • Respond promptly to customer inquiries and booking requests
  • Maintain professional standards of customer service
  • Comply with all applicable tourism and pilgrimage regulations

4.3 Package Listing Requirements

All package listings must include:

  • Detailed itinerary and service inclusions/exclusions
  • Clear pricing structure and payment terms
  • Cancellation and refund policy
  • Terms and conditions specific to the package
  • Emergency contact information
  • Compliance certifications where applicable

4.4 Agent Independence and Liability

  • Globly’s verification process does not constitute endorsement or guarantee of agent services
  • Agents operate independently and are solely responsible for:
  • Service delivery and quality
  • Customer satisfaction and dispute resolution
  • Compliance with tourism and pilgrimage regulations
  • Maintaining appropriate insurance coverage
  • Handling customer complaints and issues

5. PLATFORM ROLE AND MARKETPLACE NATURE

5.1 Globly as Digital Connector

Globly operates as a digital marketplace and technology platform that:

  • Facilitates connections between pilgrims and verified travel agents
  • Provides search, comparison, and communication tools
  • Does not process payments or handle financial transactions between customers and agents
  • Does not act as a travel agent, tour operator, or service provider

5.2 Third-Party Service Relationships

  • The contractual relationship for travel services exists directly between users and travel agents
  • Globly is not a party to these service agreements
  • We do not guarantee the performance, quality, or delivery of third-party services
  • Agent packages and services are provided independently of Globly

6. BOOKING PROCESS AND PAYMENT TERMS

6.1 Booking Procedures

  • All bookings must be completed through our platform using our designated booking system
  • Users must provide accurate personal information required for travel documentation
  • Booking confirmation is subject to agent acceptance and availability verification
  • Users will receive booking confirmation details via email and platform dashboard

6.2 Payment Processing

  • All payments are made directly between customers and travel agents
  • Globly does not collect, process, or receive any payments from customers
  • Globly holds no share of payment, whether directly or indirectly, from customers
  • Payment methods, processing, and terms are determined solely by individual travel agents
  • Users are responsible for any bank fees, transaction charges, or currency conversion costs associated with direct payments to agents

6.3 Payment Security

  • Payment transactions occur directly between customers and travel agents
  • Globly does not handle, store, or process customer payment information
  • Users must verify the security and legitimacy of agent payment methods independently
  • We recommend using secure payment methods and verifying agent credentials before making payments

6.4 Pricing and Platform Fees

  • Package prices are determined solely by individual travel agents
  • Globly operates as a free platform and does not charge customers any service fees, platform usage fees, or commissions
  • All pricing, payment terms, and fee structures are established directly between customers and agents
  • Any applicable taxes, fees, and charges are determined by the travel agents

7. CANCELLATIONS, REFUNDS, AND MODIFICATIONS

7.1 Agent-Specific Policies

  • Cancellation and refund terms are determined by individual travel agents
  • Each agent must clearly display their cancellation policy on package listings
  • Users must review and accept agent-specific cancellation terms before booking
  • Globly is not responsible for agent cancellation or refund policies

7.2 Globly's Role in Disputes

While not liable for agent policies or payment disputes, Globly may:

  • Facilitate communication between users and agents regarding cancellations
  • Provide mediation services in cases of reported misconduct or fraud
  • Assist in connecting users with appropriate resolution channels
  • Take appropriate action against agents who consistently violate platform policies

7.3 Force Majeure and External Circumstances

  • Cancellations due to circumstances beyond reasonable control (natural disasters, government restrictions, health emergencies) are subject to agent-specific policies
  • Globly is not liable for cancellations or modifications required due to external circumstances
  • Users are advised to obtain appropriate travel insurance

8. INTELLECTUAL PROPERTY AND CONTENT USAGE

8.1 Globly's Intellectual Property

All content on our platform, including but not limited to:

  • Website design, layout, and user interface
  • Globly logos, trademarks, and branding materials
  • Software, algorithms, and technical systems
  • Original written content and descriptions is protected by copyright, trademark, and other intellectual property laws.

8.2 Usage Restrictions

Users may not:

  • Copy, reproduce, distribute, or create derivative works from our content
  • Use our trademarks, logos, or branding without written permission
  • Reverse engineer, decompile, or attempt to extract source code
  • Use automated systems to extract or harvest content from our platform

8.3 User-Generated Content

By submitting content (reviews, comments, images) to our platform:

  • You grant Globly a non-exclusive, royalty-free license to use, display, and distribute such content
  • You represent that you own or have necessary rights to the submitted content
  • You agree that your content will not violate any third-party rights or applicable laws

8.4 Agent Content

  • Travel agents retain ownership of their package descriptions, images, and promotional materials
  • Agents grant Globly necessary licenses to display their content on our platform
  • Agents are responsible for ensuring they have rights to use all content they submit

9. PLATFORM MODIFICATIONS AND AVAILABILITY

9.1 Right to Modify Services

Globly reserves the right to:

  • Modify, suspend, or discontinue any feature or aspect of our platform
  • Update our technology, user interface, and functionality
  • Change our service offerings and business model
  • Implement new policies and procedures

9.2 Notice of Changes

  • Significant platform changes will be communicated through:
  • User dashboard notifications
  • Email notifications to registered users
  • Platform announcements and updates
  • Continued use after notification constitutes acceptance of changes

9.3 Platform Availability

  • We strive to maintain platform availability but do not guarantee uninterrupted service
  • Scheduled maintenance and updates may temporarily affect platform access
  • We are not liable for service interruptions due to technical issues, maintenance, or external factors

10. ACCOUNT SUSPENSION AND TERMINATION

10.1 Grounds for Termination

We may suspend or terminate user accounts for:

  • Violation of these Terms & Conditions
  • Fraudulent activity or attempted fraud
  • Providing false or misleading information
  • Harassment or inappropriate behavior toward other users or agents
  • Repeated complaints or disputes indicating problematic behavior
  • Violation of applicable laws or regulations
  • Misuse of platform features or security vulnerabilities

10.2 Termination Process

  • Account termination may be immediate for serious violations
  • Users will generally receive notice and opportunity to respond except in cases of fraud or security threats
  • Terminated users may appeal decisions through our support channels
  • Upon termination, users lose access to their account and any stored information

10.3 Effect of Termination

  • Existing bookings and transactions are subject to the policies of the relevant travel agents
  • Users remain responsible for any outstanding payments or obligations
  • Terminated users may not create new accounts without our express permission

11. LIMITATION OF LIABILITY AND DISCLAIMERS

11.1 Platform Limitations

Globly provides a marketplace platform and explicitly disclaims liability for:

  • Quality, accuracy, or delivery of third-party travel services
  • Actions, omissions, or misconduct of travel agents or service providers
  • Payment transactions, disputes, or financial issues between users and travel agents
  • Disputes between users and travel agents
  • Travel-related issues including delays, cancellations, or service failures
  • Loss, damage, or injury during travel or pilgrimage activities
  • Security or legitimacy of payment methods used by travel agents

11.2 Service Disclaimers

Our platform is provided “as is” and “as available” without warranties of any kind. We disclaim:

  • Warranties of merchantability, fitness for particular purpose, or non-infringement
  • Guarantees of platform availability, accuracy, or error-free operation
  • Responsibility for third-party content, links, or external websites
  • Liability for user-generated content or interactions between users

11.3 Limitation of Damages

To the maximum extent permitted by law:

  • Our total liability is limited to damages arising from our platform’s technical functionality only
  • We are not liable for any financial losses, payment disputes, or monetary damages between users and agents
  • We are not liable for indirect, incidental, special, consequential, or punitive damages
  • This limitation applies regardless of the legal theory of liability

11.4 User Assumption of Risk

Users acknowledge and assume risks associated with:

  • International travel and pilgrimage activities
  • Direct financial transactions with third-party service providers
  • Reliance on third-party service providers
  • Use of online communication and platform systems
  • Potential technical issues or platform limitations

12. INDEMNIFICATION

Users agree to indemnify, defend, and hold harmless Globly, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

  • User’s violation of these Terms & Conditions
  • User’s misuse of the platform or services
  • User’s violation of any third-party rights
  • User’s violation of applicable laws or regulations
  • Content submitted by the user to our platform

13. DISPUTE RESOLUTION AND GOVERNING LAW

13.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes, claims, or legal proceedings arising from or relating to these Terms or your use of our platform shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

13.3 Dispute Resolution Process

Before initiating legal proceedings:

  • Users should first attempt to resolve disputes directly with the relevant travel agent
  • Users may contact our support team for mediation assistance
  • We encourage good faith efforts to resolve disputes amicably

13.4 Class Action Waiver

Users agree to resolve disputes individually and waive any right to participate in class action lawsuits or similar collective proceedings.

14. PRIVACY AND DATA PROTECTION

14.1 Privacy Policy

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

14.2 Data Usage Consent

By using our platform, you consent to:

  • Collection and processing of personal information as described in our Privacy Policy
  • Sharing necessary information with travel agents for booking and service delivery
  • Use of cookies and similar technologies to enhance platform functionality

14.3 Data Security

We implement appropriate technical and organizational measures to protect user data, but cannot guarantee absolute security of information transmitted over the internet.

15. MISCELLANEOUS PROVISIONS

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms presented during specific transactions, constitute the entire agreement between you and Globly.

15.2 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

15.5 Survival

Provisions relating to intellectual property, limitation of liability, indemnification, and dispute resolution shall survive termination of these Terms.

16. CONTACT INFORMATION AND SUPPORT

12.1 Privacy Team Contact

Business Address:

  • [Your Company Name]
  • [Complete Business Address]
  • New Delhi, India
  • Response Time: We aim to respond to all inquiries within 48-72 hours during business days.

17. TERMS UPDATES AND MODIFICATIONS

17.1 Right to Modify

We reserve the right to modify these Terms & Conditions at any time to reflect:

  • Changes in applicable laws or regulations
  • Platform improvements or new features
  • Business model updates or policy changes
  • User feedback and operational requirements

17.2 Notice of Changes

  • Updated Terms will be posted on our platform with the revised effective date
  • Significant changes will be communicated via email notification
  • Users will be provided reasonable notice before changes take effect

17.3 Acceptance of Changes

Continued use of our platform after the effective date of revised Terms constitutes acceptance of the changes. If you do not agree to modified Terms, you must discontinue use of our platform.

BY USING GLOBLY, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.