Globly Privacy Policy

Introduction

Welcome to Globly, your trusted partner in Islamic Religious Tourism. We understand that embarking on a spiritual journey such as Hajj, Umrah, or visiting other sacred sites is deeply personal and significant. Your trust in us is sacred, and protecting your privacy is our unwavering commitment.

This comprehensive Privacy Policy explains how Globly collects, uses, processes, shares, and safeguards your personal information when you use our platform, whether through our website, mobile application, or when you interact with our services. By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including but not limited to:

Identity and Contact Information:

  • Full legal name (as appears on travel documents)
  • Email address and alternative contact emails
  • Primary and secondary phone numbers
  • Date of birth and nationality
  • Gender (for accommodation arrangements)
  • Emergency contact details
  • Preferred language and communication preferences

Travel Documentation:

  • Passport copies and details (number, expiry date, issuing country)
  • Visa information and documentation
  • Vaccination certificates (where required)
  • Travel insurance details
  • Previous pilgrimage certificates (for Hajj eligibility verification)

Booking and Travel Preferences:

  • Accommodation preferences (room type, location preferences)
  • Dietary requirements and restrictions
  • Accessibility needs and special assistance requirements
  • Travel companion information
  • Group booking details
    Preferred departure dates and flexibility
  • Budget preferences and package selections

Financial Information:

  • Billing addresses (when provided for documentation purposes)
  • Transaction records between customers and agents (for booking confirmation)
  • Refund and cancellation records (managed by agents)
  • Subscription and membership details for platform access

1.2 Technical Information

We automatically collect certain technical information when you use our platform:

Device and Browser Information:

  • IP address and geolocation data
  • Device type, operating system, and version
  • Browser type and version
  • Screen resolution and device identifiers
  • Time zone and language settings

Usage and Interaction Data:

  • Pages visited and time spent on each page
  • Click patterns and navigation paths
  • Search queries and filters used
  • Booking completion rates and abandonment points
  • Feature usage and engagement metrics
  • Error logs and performance data

1.3 Communication Records

  • Customer service interactions (chat logs, email correspondence, phone call records)
  • Feedback and reviews submitted
  • Survey responses and testimonials
  • Social media interactions and mentions

1.4 Location Information

  • GPS coordinates (when location services are enabled)
  • Travel routes and check-in locations during pilgrimage
  • Accommodation and site visit histories

2. How We Use Your Information

2.1 Service Provision and Management

  • Booking Management: Facilitate connections between customers and agents for reservations and itinerary management
  • Platform Coordination: Enable secure communication between customers and verified agents
  • Document Verification: Verify travel documents and eligibility for religious pilgrimages
  • Customer Support: Provide platform-related assistance and agent verification information
  • Service Facilitation: Connect customers with hotels, airlines, transport providers, and local guides through our verified agents

2.2 Platform Improvement and Personalization

  • User Experience Enhancement: Analyze usage patterns to improve platform functionality
  • Personalized Recommendations: Suggest relevant packages and services based on preferences
  • Content Customization: Display relevant information based on location and language preferences
  • Performance Optimization: Monitor and improve website speed and reliability

2.3 Communication and Marketing

  • Platform Updates: Notify about platform features, new agent verifications, and system maintenance
  • Promotional Communications: Share information about verified agents, new destinations, and seasonal opportunities (with consent)
  • Educational Content: Provide guidance on pilgrimage preparation and Islamic travel etiquette
  • Newsletter Services: Deliver curated content about Islamic tourism and spiritual journeys
  • Agent Communications: Facilitate secure communication between customers and verified agents

2.4 Legal and Security Purposes

  • Compliance: Meet legal requirements and regulatory obligations
  • Fraud Prevention: Detect and prevent fraudulent activities and security breaches
  • Dispute Resolution: Resolve complaints and legal disputes
  • Risk Assessment: Evaluate and mitigate operational and financial risks

3. Information Sharing and Disclosure

3.1 Service Partners and Vendors

We share your information with trusted third parties who help us deliver our services:

Verified Travel Agents:

  • Customer information is shared with our verified agents only after you have expressed interest or initiated interaction with them
  • We ensure our agents understand basic data handling expectations and privacy responsibilities
  • We are developing a comprehensive consent tracking system as our platform continues to grow

Travel Service Providers:

  • Airlines (for flight bookings and check-in processes)
  • Hotels and accommodation providers (for reservations and guest services)
  • Ground transportation companies (for transfers and local transport)
  • Tour guides and religious scholars (for guided experiences)
  • Travel insurance providers (for coverage and claims processing)

Technology and Payment Partners:

  • Payment processors (Razorpay, Stripe) for secure transaction processing
  • Cloud service providers for data storage and processing
  • Analytics providers (Google Analytics) for website performance analysis
  • Communication platforms (email services, SMS providers) for notifications

Regulatory and Government Bodies:

  • Immigration and customs authorities (for visa and entry requirements)
  • Religious authorities (for pilgrimage permits and certifications)
  • Health authorities (for vaccination and health requirement verification)
  • Law enforcement agencies (when legally required)

3.2 Legal Requirements

We may disclose your information when required by law, including:

  • Court orders and legal subpoenas
  • Government investigations and regulatory inquiries
  • National security requirements
  • Public health emergencies
  • Tax and customs authorities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

3.4 Consent-Based Sharing

We will only share your information for purposes not covered above with your explicit consent.

4. Data Security and Protection

4.1 Technical Safeguards

  • Encryption: All data transmission uses SSL/TLS encryption protocols
  • Secure Storage: Data is stored in encrypted databases with restricted access
  • Access Controls: Role-based access ensures only authorized personnel can access your data
  • Regular Audits: Periodic security assessments and penetration testing
  • Backup Systems: Secure data backup and disaster recovery procedures

4.2 Organizational Measures

  • Staff Training: Regular privacy and security training for all employees
  • Confidentiality Agreements: All staff and contractors sign confidentiality agreements
  • Incident Response: Established procedures for handling data breaches and security incidents
  • Vendor Management: Due diligence and security requirements for third-party providers

4.3 User Security Responsibilities

To protect your account, we recommend:

  • Using strong, unique passwords
  • Enabling two-factor authentication when available
  • Keeping your contact information updated
  • Logging out of shared devices
  • Reporting suspicious activity immediately

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

  • Essential Cookies: Required for basic platform functionality and security
  • Performance Cookies: Help us understand how users interact with our platform
  • Functionality Cookies: Remember your preferences and settings Marketing
  • Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

5.2 Third-Party Cookies

We may use third-party services that place cookies on your device:

  • Google Analytics for website analytics
  • Facebook Pixel for social media marketing
  • Payment gateway cookies for transaction processing

5.3 Cookie Management

You can control cookie settings through:

  • Browser settings and preferences
  • Our cookie consent banner
  • Opt-out links provided by third-party services
  • Privacy-focused browser extensions

6. Your Privacy Rights

6.1 Access and Portability Rights

  • Data Access: Request a copy of all personal information we hold about you
  • Data Portability: Receive your data in a structured, machine-readable format
  • Account Dashboard: Access and review your information through your user account

6.2 Correction and Update Rights

  • Data Correction: Request correction of inaccurate or incomplete information
  • Profile Updates: Modify your preferences and settings at any time
  • Contact Information: Update your contact details to ensure accurate communication

6.3 Deletion and Restriction Rights

  • Data Deletion: Request deletion of your personal information (subject to legal requirements)
  • Processing Restriction: Limit how we use your information in certain circumstances
  • Account Deactivation: Temporarily or permanently deactivate your account

6.4 Communication Preferences

  • Marketing Opt-out: Unsubscribe from promotional communications
  • Notification Settings: Customize which notifications you receive
  • Communication Channels: Choose your preferred methods of contact

6.5 Complaint Rights

  • Internal Complaints: File complaints with our privacy team
  • Regulatory Complaints: Contact relevant data protection authorities
  • Dispute Resolution: Access our internal dispute resolution process

7. Data Retention and Deletion

7.1 Retention Periods

We retain your information for different periods based on the type of data and legal requirements:

  • Account Information: Retained while your account is active and for 3 years after closure
  • Booking Records: Maintained for 7 years for tax and audit purposes
  • Communication Records: Stored for 2 years for quality assurance and dispute
  • Marketing Data: Kept until you opt-out or for 2 years of inactivity
  • Technical Logs: Retained for 12 months for security and performance monitoring

7.2 Automatic Deletion

  • Inactive accounts are automatically flagged for review after 2 years
  • Temporary data (session information) is deleted within 24 hours
  • Cached data is regularly purged based on storage policies

7.3 Manual Deletion Requests

Upon request, we will delete your information within 30 days, except where retention is required by law or for legitimate business purposes.

8. International Data Transfers

8.1 Cross-Border Processing

Your information may be processed in countries other than your residence, including:

  • Cloud storage facilities in secure international data centers
  • Customer service centers in different time zones
  • Partner organizations in destination countries

8.2 Transfer Safeguards

We ensure adequate protection through:

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions recognizing equivalent protection levels
  • Binding corporate rules for intra-group transfers
  • Regular monitoring of international partners’ security practices

9. Children's Privacy

9.1 Family Pilgrimage Bookings

We do collect information about minors when they are part of family pilgrimage packages, provided they are accompanied by a parent or legal guardian. This includes:

  • Basic identification information (name, age, relationship to guardian)
  • Special requirements or needs for the journey
  • Travel documentation details
  • Health and dietary considerations

9.2 Guardian Consent and Control

For all minor travelers:

  • The parent or legal guardian provides explicit consent for information collection and processing
  • The guardian maintains complete control over all privacy rights for their minor children
  • We only communicate directly with the guardian regarding the minor’s information
  • The guardian can request access, correction, or deletion of their child’s information at any time

9.3 Protection Measures

We implement additional safeguards for minors’ information:

  • Limited access to staff directly involved in travel coordination
  • Enhanced security measures for storing minors’ data
  • Automatic deletion of unnecessary information after travel completion

10. Third-Party Services and Links

10.1 External Links

Our platform may contain links to third-party websites and services. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10.2 Social Media Integration

If you connect your social media accounts, we may receive information from those platforms according to your privacy settings with them.

10.3 Partner Platforms

When booking through partner platforms, their privacy policies may also apply to your information.

11. Updates and Changes to This Policy

11.1 Policy Updates

We may update this Privacy Policy to reflect:

  • Changes in our services or business practices
  • New legal requirements or regulations
  • Feedback from users and privacy advocates
  • Industry best practices and standards

11.2 Notification Process

We will notify you of material changes through:

  • Email notifications to your registered address
  • In-app notifications and alerts
  • Prominent notices on our website
  • Account dashboard messages

11.3 Continued Use

Your continued use of our services after policy updates constitutes acceptance of the revised terms.

12. Contact Information and Support

12.1 Privacy Team Contact

  • Email: privacy@globly.com
  • Phone: +91-XXXXXXXXXX
  • Response Time: Within 72 hours for most inquiries

12.2 Support Team Lead

For privacy-related matters and data protection inquiries, our dedicated support team lead handles all requests with care and attention to detail:

  • Email: privacy@globly.com
  • Alternative Contact: support@globly.com
  • Secure Communication: All privacy inquiries are handled by our internal support team with appropriate confidentiality measures

12.3 Office Address

For privacy-related matters and data protection inquiries, our dedicated support team lead handles all requests with care and attention to detail:

  • Globly Technologies Private Limited
  • [Complete Registered Office Address]

  • [City, State, ZIP Code
  • [Country]

12.4 Regional Contacts

For users in specific regions, we provide local contact information and support in multiple languages.

13. Glossary of Terms

  • Personal Information: Any information that can identify you as an individual
  • Processing: Any operation performed on personal data, including collection, storage, and use
Third
  • Party: Any individual or organization other than you and Globly
  • Cookies: Small data files stored on your device by websites

  • Data Controller: The entity that determines how and why personal data is processed
  • Data Processor: The entity that processes personal data on behalf of the data controller

14. Compliance and Partner Certifications

14.1 Regulatory Compliance

We comply with applicable privacy laws including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Personal Data Protection Act (India)
  • Other relevant local privacy regulations

14.2 Verified Travel Agent Standards

We maintain high standards for our travel agent partners:

  • Verification of credentials and certifications from relevant tourism authorities
  • Documentation of authorizations from the Ministry of Hajj and Tourism (where applicable)
  • Regular review of partner compliance with our platform standards
  • Maintenance of certification records for all verified agents

14.3 Ongoing Compliance Monitoring

We conduct regular reviews and assessments to ensure:

  • Continued adherence to privacy requirements
  • Partner compliance with our data handling expectations
  • Platform security and user data protection standards

This Privacy Policy represents our commitment to protecting your privacy while facilitating your spiritual journey. We encourage you to contact us with any questions or concerns about how we handle your personal information.